This program is suitable for individuals who interact a lot with other individuals. Especially for those who want to make a lasting first impression and for those who are in long term working or personal relationships with others. Example of the first category is anyone who is in sales (in particular realtors and financial advisors) or in professions that requires gaining the trust of a client, such as attorneys, physicians and accountants. An example for the second group (connections over long term relationships) could be managers, leaders and married couples.
MCS is a one-day program consisting of 5 segments. All participants will take the Pyramid of Self-Awareness Scale prior to the session and will receive a personalized report at the beginning. After learning about how to interpret their profiles and identifying areas of strength and opportunities for improvement, the session will continue with a series of case studies and exercises to master the four channels of connections:
How our look, dress code, choice of gifts, eye contact and smile can help us connect and build trust more effectively with those who are predominantly visual.
In this segment, we will practice on audio-lexical aspects of making meaningful connections and impressions. In particular, we will focus on the use of “small talk”, listening skills, asking good questions, choice of words, storytelling and appropriate use of humor.
At this point, the focus will shift to the sense of touch as well as body movements. Different types of handshakes will be discussed and the appropriateness of physical contacts such as hugging, kissing or patting at workplace will be debated. In the movement section, we will look at body movements (especially hand movements) while having a conversation as well as walking together as a way of making better connections and building rapport.
The last segment of this program is about emotional-visceral channels of connections, which in essence target the subcortical parts of our brains and include the senses of smell, taste, intuition and the so-called “gut feeling”. The power of compliment, positivity and empathy will be discussed and practiced and some simple tactics to appeal to visceral connection channels such as appropriate use of cologne, perfume, deodorants as well as building connection over a drink or food is going to be covered.
Participants will leave the session with a greater sense of awareness and a new set of skills on how to develop and maintain meaningful connections with their customers, clients, patients and even partners.
To register for our upcoming programs, please go to our event calendar and find the one most suitable for you.